CI classes, hierarchy, attributes and relationships
Class tree, inheritance, principal/logical CIs, standard relationship semantics.
Book: CMDB Fundamentals · Cards: configuration-1…35 · Simulator: Class hierarchy / Class UIBLUEPRINT COVERAGEComplete
Every objective now has teaching material plus practice.
UNIVERSITY VIDEO COVERAGEStill open
CMDB Insight lesson, 11 CSDM videos, and CMDB Health Deep Dive remain visible in the course book.
RETAKE GATENot yet met
Close the videos, then score ≥85% twice, every domain ≥80%, in ≤82 minutes.
ConfigureDefine classes and rules
→IngestBring trusted facts through IRE
→GovernKeep the model healthy
→InsightTurn the model into decisions
↕CSDMConnect business intent to running CIs
TRACEABILITY
Objective-by-objective ledger
Card references use the new blueprint-* IDs where this audit added material. Simulator references are searchable topic labels.
Verified in notes + practice + official sourceSeparate learning action remains open
Configuration3 objectives · 15%
Verified
Identification, reconciliation and source authority
IRE order, identifiers, insert gates, static/dynamic reconciliation, CMDB 360 properties.
Book: IRE pipeline + Exact-name reference · Cards: ingest-53…75 · Simulator: Identification / Reconciliation / CMDB 360CI reclassification
Upgrade, downgrade, switch, manual review and update-without-reclassification controls.
Book: Reclassification + Configure simulator · Cards: configuration-17…20 · Simulator: ReclassificationIngest7 objectives · 19%
Automatically created relationships
Discovery and Service Mapping observe and persist technical dependencies.
Book: Ingestion tool map · Cards: blueprint-273 · Simulator: Relationship creationManually governed relationships
Manual relationships are appropriate for non-discoverable business context but require ownership and review.
Book: Blueprint closure — relationships · Cards: blueprint-274 · Simulator: Relationship governanceChoose the correct ingestion method
Discovery, Service Mapping, ACC, Service Graph Connectors, IH-ETL and Import Sets.
Book: Tool map · Cards: ingest-40…52 · Simulator: Tools / Discovery phasesTechnical debt and upgradeability
Direct writes and unnecessary customization bypass platform semantics and raise future maintenance cost.
Book: Blueprint closure — safe ingestion · Cards: blueprint-275 · Simulator: UpgradeabilityNon-discoverable CIs and attributes
Ownership, warranty, contracts and business context must come from an authoritative governed source.
Book: Discoverability distinction · Cards: ingest-263, blueprint-276 · Simulator: Non-discoverable dataOperationalize ingestion
Define ownership, schedules, source health, IRE paths, monitoring and exception handling.
Book: Blueprint closure — operational loop · Cards: blueprint-277 · Simulator: OperationalizationSecurity and regulatory identifiers mapped to CSDM
Attach risk/control/vulnerability context to the correct business service, offering, process or application service—not to an arbitrary server only.
Book: Security-to-service chain · Cards: blueprint-278…280 · Simulator: Operational Resilience / Security contextGovern16 objectives · 35%
Configuration Control Board and governance
Decision rights, priorities and cross-stakeholder ownership of CMDB value.
Cards: govern-93…96 · Simulator: Governance rolesPlanning and stakeholder buy-in
Begin with required outcomes and consumers, then define the minimum trustworthy data.
Book: Govern flow · Cards: govern-94…98 · Simulator: StakeholdersKPIs and critical success factors
Health configuration must trace to a business outcome rather than maximize a generic score.
Book: KPI → scope → metric chain · Cards: blueprint-281 · Simulator: KPI-driven healthCMDB Health capabilities
Scores, metric drilldown, failures, tasks and trends across scoped CI populations.
Book: Health Deep Dive · Cards: govern-99…110 · Simulator: Health dimensionsCorrectness
Duplicates, orphans and staleness ask whether a CI is structurally believable and current.
Cards: blueprint-282 · Simulator: CorrectnessCompleteness
Required and recommended fields measure whether the necessary facts are populated.
Cards: configuration-13…16 · Simulator: CompletenessCompliance and desired state
Certification filter defines scope, template defines pass criteria, audit runs the evaluation.
Book: Health simulator · Cards: insight-248 · Simulator: Desired-state audit chainSix health metrics without category confusion
Required, Recommended, Duplicates, Orphans, Staleness and Audits map to the three health groups.
Book: Six-metric matrix · Cards: blueprint-282…284 · Simulator: Six health metricsDuplicate remediation
Select a main CI, preserve trusted fields and relationships, merge safely, then verify.
Book: Health simulator · Cards: configuration-30…34 · Simulator: Duplicate remediationCMDB Groups and Dynamic CI Groups
A saved CI population becomes an operational service-aware object, not a user group.
Book: CSDM Lab 3 · Cards: govern-112…115 · Simulator: Dynamic groupsGroup assignment and precedence
Offering-level Managed by/Support/Change values can override broader class defaults.
Book: Group precedence · Cards: govern-111 · Simulator: Group precedenceCMDB and CSDM Data Foundations dashboards
Prescribed quality practices versus CSDM adoption stages; neither silently fixes all risks.
Book: Dashboard comparison · Cards: insight-251 · Simulator: Dashboard distinctionCMDB Data Manager
Create policy → define scope/action → preview → publish → execute tasks → verify outcomes.
Book: Data Manager operating flow · Cards: blueprint-285…287 · Simulator: Data Manager workflowLifecycle and policy actions
Attest, certify, archive, delete and retire with the correct recovery and dependency semantics.
Book: Govern + simulator · Cards: govern-116…125 · Simulator: Policy typesCMDB / Service Graph Workspace capability map
Management, Insights, Health, Data Manager, CMDB 360, queries and maps have distinct jobs.
Book: Workspace capability map · Cards: blueprint-288 · Simulator: Workspace navigationData Foundations Get Well playbooks
Read in order: Summary of indicator → Overview of problem → Importance → Fix or Improve.
Book: Exact playbook anatomy · Cards: blueprint-289 · Simulator: Playbook sequenceInsight8 objectives · 20%
Business value of trustworthy CMDB data
Impact analysis, routing, change risk, security prioritization and service reporting depend on reliable relationships.
Book: Value chain · Cards: blueprint-290 · Simulator: Business outcomesReports and dashboards
Choose a metric/report for repeated measurement and a query/map for investigation.
Guide: Insight routing · Cards: insight-137…140 · Simulator: Insight toolsCMDB Query Builder fundamentals
Build graph-based class and relationship conditions, save and run the query.
Book: Insight surfaces · Cards: insight-145…155 · Simulator: Query BuilderComplex relationships and full results
Understand AND/OR, relationship direction, non-CMDB joins, depth and result-set limits.
Book: Query anatomy · Cards: blueprint-291…292 · Simulator: Complex Query BuilderCMDB 360 source analysis
Source coverage, attribute gaps and conflicting values are distinct from CMDB Health.
Cards: ingest-70…74 · Simulator: CMDB 360CMDB 360 Saved Queries and reports
Get Records, Find Gap and Compare Attribute Values; scheduled queries feed Reporting.
Book: CMDB 360 query flow · Cards: blueprint-293…296 · Simulator: CMDB 360 Saved QueriesUnified Map
Explore providers/consumers and related work around a selected CI; it visualizes rather than discovers.
Cards: insight-244…247, 264 · Simulator: Unified MapNatural-language and workspace insight
Recognize NLQ, current/legacy workspace labels and where each analysis surface lives.
Book: Exact-name reference · Cards: insight-244…265 · Simulator: Workspace distinctionCSDM3 objectives · 11%
CSDM concepts, domains and class placement
Plan → build → deliver → consume, grounded by Foundation data.
Book: Six-domain river · Cards: csdm-166…205 · Simulator: Domains / Service objectsImplementation and maturity scenarios
Use incremental Crawl/Walk/Run/Fly adoption and model the outcome before expanding scope.
Book: Six labs + maturity · Cards: csdm-184…194 · Simulator: Maturity stagesStakeholder and industry scenarios
Choose the CSDM object from the stakeholder’s decision: portfolio, operation, consumption, resilience or security.
Book: Stakeholder decision matrix · Cards: blueprint-297…304 · Simulator: Stakeholder mappingAuthority and limits
The objective map follows the current authenticated ServiceNow University blueprint (KB0012913). Technical behavior is cross-checked against current ServiceNow product documentation. Community reports influence timing and scenario style only; they are not used as the authority for answers.
Official exam blueprint ↗ · CMDB 360 Saved Queries ↗ · CSDM in Operational Resilience ↗